Direct Marketing – Telemarketing

In Direct Marketing Telemarketing is a very important role in the use of new information technologies applied to business development. This article hopes to make a brief statement of its most important features.

Telemarketing is a direct marketing strategy that seeks through the use of communication (especially telephone), personal way to reach different users by offering products or services to address the challenges of increasingly competitive markets, trying to time-saving marketing costs and improve the effectiveness of the introduction of products for sale.

The use of communication technologies to have a direct, efficient and fast user creates competitive advantages in the world of business “, replacing or complementing the use of traditional forms of communication with the client and the advertising staff, use direct sales or the need to have branches or special outlets. Generating added value to our customers will feel satisfied with the increased speed in the delivery of services with the convenience of travel to avoid being served in branches, outlets or department stores.

Advantages in the use of telemarketing:

A team of telemarketing is cheaper and more controllable than a group of sellers to avoid transport costs and food promotion. Another important factor is the current trend of declining costs of communication especially through the telephone costs and improves competition in the information systems.

When you have a database of large users (including preferences), it has the opportunity to customize services for people with the opportunity to respond timely and reliable by increasing the productivity and efficiency of the organization.

It is understood that to be a successful telemarketing department will be required characteristics:

Technology: Adequate communications, reliability, and speed. Database accurate and functional, along with specialized software logically and functionally.

Team Work: Need a good team “telemarketers”, with broad product knowledge, marketing skills and in the promotion.

Order: To personalize the service is properly needed to order requests, complaints or claims related to care and to be properly satisfied.

Speed key factor, often to consult by phone, we find boring songs, transfers to units that do not correspond to the needs or lack of staff, these inefficiencies away to customers and make them reluctant to use the phone to buy, view or find out the companies.

Promotion: Get to know the telemarketing service to users, seeking to demonstrate the ease, efficiency and user comfort.

Why You Should Take A Multi Channel Approach To Your Marketing

For your business to be successful in today’s market, you have to be different to the great mass of your competitors.

  • Different in what you offer
  • Different in how you position yourself
  • Different in your thinking
  • Different in the way you market your business

Most businesses operate within a straight jacket. They believe they need to market themselves in the same way that everyone else in their profession markets themselves. So all the plumbers advertise in the yellow pages, all the hairdressers advertise in the local paper, all the double glazing companies use direct marketing etc.

Increase the Ways You Market Your Business

If you are similar to most businesses, you probably use just one or two primary ways to market and grow your business. Perhaps it’s advertising. Perhaps it’s referrals, or direct mail. The fact is that using only one or two marketing approaches is seriously limiting the amount of business you generate.

What would happen if over the next few months you doubled that to say four primary ways of marketing? Then, over the next few months you were to double it again, so that you were using up to 8 different marketing channels?

I’ll tell you what would happen. You’ll see remarkable growth in your business. You could potentially grow by 25% or perhaps even more.

Those business owners who decide to make marketing their top priority are the ones who dramatically outperform their competitors.

Your marketing channels don’t need to be complicated or even expensive. There are lots of ways that you can get your messages in front of prospective customers simply and cheaply.

Have a look at this list of ten marketing channels. If you’re serious about growing your business, pick at least two that you’re either not doing and make a commitment to add them to your marketing mix in the coming months.

Direct Mail

Internet Marketing

Email Marketing

Advertising

Telephone Marketing

Direct Sales

Strategic Alliances

Up-selling existing customers/clients

Referral Marketing

PR

Why Should You Use A Multi Channel Approach?

There are a number of reasons:

  1. Different people like to receive their information in different ways. Some might like to get emails, others to receive letters while someone else might like to read information from a newspaper.
  2. The thing is you don’t know who likes what.
  3. If you’re only using one channel and it stops working for you, it could leave you with no route for generating new business, which could have disastrous consequences for you.
  4. The different channels should work synergistically together so each channel backs up and reinforces the others, so the whole becomes greater than the sum of the parts.

So take a look at your marketing and the channels you use currently and then identify what other routes you could be using. The last piece of the jigsaw will then be to commit to action.

What Have You Tried in Network Marketing?

It’s a known fact, people change and times change. Although I’m dating myself by saying this, who can forget the old Alka Seltzer ads with “plop plop fizz fizz” or the old Burger King ads with the woman yelling, “Where’s the beef?”

I had the television on last week and saw a commercial for McDonalds. I was surprised to see them using a jingle from when I was a kid.

Marketing trends come and go. Two years ago I invested time in plug boards and getting my plug up as often as I could. Then, all of a sudden no one was using plug boards anymore and so I stopped investing time with them.

Today, I invest some of my marketing time in social networks. A few years back only teens were on the social networks.

When I first began marketing online, I wrote articles. Then I took those articles and began blogging. Today, I use my articles in directories, on my blogs and on message boards.

I’ve also run ads in newspapers. The general rule of thumb is that someone must see your ad several times before deciding to act on it. I found that having the ad run two or three times then withdrawing the ad and then resubmitting a few months later produced more results than just leaving the ad in the paper week after week.

If you put out a newsletter, try sending it out on different days and at different times of the day to see where you get the best results.

Any time you see that your marketing is not producing the desired results, change what you’re doing.

There are times that marketing from yesterday just will not work today. Other times you can take yesterday’s marketing, add a bit of today to it and reuse it, as in the example I gave from McDonalds using a jingle from when I was a child.

Marketing can be a trial and error process. Even in my article writing, I find that some topics and some titles get much better readership than other articles.

Keep trying new things. Come back to things that didn’t work before and add a little something to them to see if they can work today. Times change and so should your marketing.