Direct Marketing – Telemarketing

In Direct Marketing Telemarketing is a very important role in the use of new information technologies applied to business development. This article hopes to make a brief statement of its most important features.

Telemarketing is a direct marketing strategy that seeks through the use of communication (especially telephone), personal way to reach different users by offering products or services to address the challenges of increasingly competitive markets, trying to time-saving marketing costs and improve the effectiveness of the introduction of products for sale.

The use of communication technologies to have a direct, efficient and fast user creates competitive advantages in the world of business “, replacing or complementing the use of traditional forms of communication with the client and the advertising staff, use direct sales or the need to have branches or special outlets. Generating added value to our customers will feel satisfied with the increased speed in the delivery of services with the convenience of travel to avoid being served in branches, outlets or department stores.

Advantages in the use of telemarketing:

A team of telemarketing is cheaper and more controllable than a group of sellers to avoid transport costs and food promotion. Another important factor is the current trend of declining costs of communication especially through the telephone costs and improves competition in the information systems.

When you have a database of large users (including preferences), it has the opportunity to customize services for people with the opportunity to respond timely and reliable by increasing the productivity and efficiency of the organization.

It is understood that to be a successful telemarketing department will be required characteristics:

Technology: Adequate communications, reliability, and speed. Database accurate and functional, along with specialized software logically and functionally.

Team Work: Need a good team “telemarketers”, with broad product knowledge, marketing skills and in the promotion.

Order: To personalize the service is properly needed to order requests, complaints or claims related to care and to be properly satisfied.

Speed key factor, often to consult by phone, we find boring songs, transfers to units that do not correspond to the needs or lack of staff, these inefficiencies away to customers and make them reluctant to use the phone to buy, view or find out the companies.

Promotion: Get to know the telemarketing service to users, seeking to demonstrate the ease, efficiency and user comfort.

Why You Should Market Your Business Online

If you are not already marketing your business online, it is time to start doing so. Although there are a few exceptions, just about every business can benefit from online marketing. There are so many advantages to this type of marketing. First of all, marketing your business online is extremely affordable. Other advantages to marketing your business online include the ability to reach a large target audience, the ability to reach potential customers all over the world, and the ability to customize the marketing for different sectors of the target audience.

The affordability of Internet marketing is one of many reasons why business owners are turning to the Internet for advertising. Advertising online is incredibly affordable, especially when you consider how many potential customers a business owner can reach with an online marketing campaign. Most methods of online advertising are quite affordable and some of them do not have any direct costs. For example, you may choose to market your business online by participating in industry forums and posting links to your website whenever it is appropriate. In this case, the cost of creating and maintaining the website is insignificant compared with the number of potential clients you could reach through online marketing. Additionally, the costs associated with posting links to your website are incidental. You could consider the cost of having access to the Internet as part of the budget but you probably require Internet access for other reasons as well so it is completely worthwhile.

Reaching a large target audience is another very worthwhile reason for marketing your business online. You may have spent a great deal of time and energy doing market research and determining who your target audience is. You may have also spent a great deal of time trying to figure out the best way to reach this audience. This is a very sound marketing principle but as it applies to marketing on local television, radio, and print media, it only allows you to reach a limited audience. However, when you take your marketing to the Internet, you automatically increase your potential target audience tremendously because you now have the ability to reach members of your target audience around the world.

This ability to reach customers around the world is another major advantage to marketing your business online. Regardless of where you live and operate your business, you have the ability to reach those who have an interest in the products you sell or the services you provide no matter where they live. This makes it possible for you to do business with customers around the world.

Likewise, the fact that the Internet is available 24 hours a day is also very beneficial to those who choose to market their products or services online. Shopping for products and services in person can be very difficult, especially for individuals who work long hours or those who work unusual hours. These working conditions make it difficult for those individuals to do business and to purchase the products and services they need during regular business hours. However, business owners who have an online presence are much more convenient because, unlike stores and calling centers, the website never closes. This convenience gives potential customers the ability to view products and services, compare these products and service with the ones offered by competitors, and make a purchase at any hour of any day.

Learning about Internet Marketing
Internet marketing is not overly complicated but it is also not a process in which anyone can excel without making attempts to learn more about the subject. Business owners who do not know a great deal about Internet marketing but who wish to integrate Internet marketing into their overall marketing strategy should carefully study the basic principles of Internet marketing before launching their online marketing campaign. Fortunately for those business owners, there are a variety of options for learning about Internet marketing. Those options may include online research, reading published books, and studying successful Internet marketing campaigns.

Researching Internet marketing online is one method that can be used to learning more about this topic. This type of research can be very informative and can provide the business owner with a great deal of advice and other information. However, it can also provide the business owner with a great deal of misinformation. When researching any subject online, it is very important to note that not all of the information available online is accurate. This may be due to a variety of factors including content which is written by those who do not have a great deal of knowledge about the subject matter as well as content which was written years ago and is outdated. This can be frustrating but fortunately, business owners can still learn from the Internet. This just means they should be more cautious about accepting information as accurate and may wish to verify the information they obtain before implementing an Internet marketing strategy.

Published books are another valuable resource for learning more about Internet marketing. There are a variety of books available that focus on this subject and provide a wealth of useful information. When selecting a book for use as research material, it is important to choose a book that received positive independent reviews. It is also important to choose books that were published recently. This is important because the Internet marketing industry is evolving continually and a book that was published only a few years ago may be outdated and may lack information on some of the new developments in the industry. The appeal of using published books to learn about Internet marketing is that you can keep the books on hand for easy reference when you launch your Internet marketing campaign.

Finally, business owners can learn a great deal about Internet marketing simply by studying successful Internet marketing campaigns. If your business offers products and services in a particular niche, consider entering relevant terms into popular search engines and studying the websites of some of the highest ranking businesses. This can provide you with a great deal of insight into what these business owners are doing, which may be contributing to their success. Examining everything from their website design to their search engine optimization strategies and even the content on their website can help you to determine why they are more successful than you. You should also consider how they are marketing their website, which may include banner ads, affiliate marketing programs, or other types of advertising. Armed with this information, you can take the opportunity to implement changes to your own website and marketing strategy, which may help you to achieve a greater degree of success. Care should be taken to not copy anything directly from your competitors but rather to try to emulate their degree of success in your own way.

Conclusion
If you are a business owner who is reading this article and you do not already have a strong online presence, you need to immediately start learning more about the world of Internet marketing. This is so important because, if your competitors are marketing online, you may find that they are gaining a steady advantage and are becoming more appealing to potential customers. Before too many of your potential customers become loyal customers of the competition, it is time to start figuring out how you can market your business online and keep up with the competition.

We are pleased to provide you with the insightful comments contained herein. For a complimentary assessment of your online presence, let’s have coffee.

Michael Cohn is the founder and Chief Technology Officer (CTO) of CompuKol Communications. He has over 25 years of experience in IT and web technologies. Mr. Cohn spent a significant amount of time at a major telecommunications company, where his main focus was on initiating and leading synergy efforts across all business units by dramatically improving efficiency, online collaboration, and the company’s Intranet capabilities, which accelerated gains in business productivity. He also reduced company travel and travel costs by introducing and implementing various collaboration technologies.

Three Things to Consider Before Hiring That Marketing Person

First, what does the position entail? “Marketing”, after all, means different things in different companies. To some firms the Marketing done entails identifying new markets, driving new product development, fielding market communication campaigns, then directing and motivating the sales force. Clearly, they envision a senior executive who would be very near the top of the organization..

At the other extreme, to other companies a “Marketing” person is someone who turns out ads, catalogs, brochures, flyers and so on and do it in-house. That’s what “Marketing Manager” means to these companies.

For most companies the “marketing person” needed is less than senior executive and more than a graphics designer. If your company is in this middle category then you need to consider these questions:

1. Is the marketing need long term and ongoing? Is there a regular monthly workload and will it continue at least two years? Too many companies hire someone to tackle a “huge” volume of work only to see it completed within a year. Then they have to find more for the new hire to do or let them go. Here are a couple of hints;

A. Plot all past marketing projects. When were they completed? If you don’t see an ongoing, steady output of marketing projects, chances are that you don’t need that marketing person.

B. Don’t hire someone just to save on agency or graphic designer costs. When outsiders aren’t working for you, they don’t cost you a thing. Salaries, on the other hand, are a fixed expense.

2. How will you recognize and avoid B- or C grade marketing? You want marketing that will boost sales and rock the competition but what if the new marketing person’s proposals don’t “wow” you? Do you run with them anyhow and hope for the best? Consider this:

A. “Creativity” isn’t all there is marketing. Successful marketing is always based on an insightful marketing strategy. The marketing manager must have both the education and real-world marketing experience to not only understand the strategy but to contribute to its development.. And those credentials don’t come cheap.

B. Creativity is required to implement the strategy but it must not only be attention-getting but must also reflect well on the product and on the company. Mediocre or “cute” creative can blunt the impact of the strategy. That’s why marketers want to see three or more distinct creative approaches.Will you be able to recruit —and afford—that creative a marketing manager?

C. Even creativity should be judged in a business-like manner. Younger, novice marketing managers may not take criticism, let alone rejection, of their pet ideas well. How to spot them? Go through a candidate’s samples and quiz them on why they chose a particular direction. Look for answers that refer to results not design theories. If they seem defensive, you can look forward to hurt feelings and sulking.

3. What if you hire the wrong candidate? In companies that haven’t a good-sized marketing department, there is no one to take up the slack when the marketing person is out, on vacation, or let go. Moreover, marketing people usually interact with only one or two others who are in a position to judge how well they’re doing. That’s why when that marketing person is let go, the reasons are usually not obvious to their co-workers. This uncertainty can affect employee morale. Hints? There aren’t any. Just don’t hire the wrong person.

At the start I wrote ” the bad news is that there are other reasons why adding to your staff may not be best for your company.” Well, the good news is that you can get the marketing you need without a marketing manager.

I’m not proposing that you simply go back to the ad agencies or designers you relied on before you considered hiring a marketing managers. Apply the same business acumen that you employ in the rest of your operations. While marketing services are far from being a commodity, shopping around for the right one… or ones… is easy in these internet days. And, yes, I did write “ones.” Let me explain.

A lot of companies do the same things they did all along because they thought that there were no choices. They’d hire one ad agency. They’d sign a contract. And, believe it or not, some paid a monthly retainer! Wake up, pal! You’re the Customer! You get to call the shots!

Why not hire the marketing expertise you need when you need it? Need a product launch plan? Hire someone who’s done it over and over again. Pay them then say “adios.”

Need a corporate identity campaign? Hire someone to get you that recognition then recognize that, once the mission is accomplished, you no longer need that someone.

Consider this radical idea in terms of the three questions we covered before.

1. Is the marketing need long term and ongoing? It doesn’t matter. Once you’ve settled on the price you can “employ” an outside consultant or agency for a month or a year. Let them go and re-hire them for the next project. What about the cost? Trust me, it’ll always be far cheaper than paying a salary, benefits, and for endless hours of web-surfing.

2. How will you recognize and avoid B- or C grade marketing? Simple. If you don’t like what they bring you, you don’t pay. You send them “back to the drawing board.” No more worrying about hurting someone’s feelings. No more putting up with missed deadlines. You’re the Customer not the Boss. And everyone in sales knows that customers are more demanding than any boss.

3. What if you hire the wrong candidate? Fire a consultant or an agency and not one of your people will care. Best of all, you can hire a replacement before the original is out the door. In fact, you can have more than one agency or marketing mercenary working for you at the same time. The secret? You don’t give anyone your account. You give them a project.

So before you fill that Marketing Manager position, ask yourself ” Why not hire a “temp” first?”

Richard Koranda has driven creative strategies for American Express, Bank of America, CitiCard, Visa, Dreyfus, and Diners Club. His work earned over 60 industry awards for response and creativity. He was also responsible for the highly successful repositioning of Visa “Visa. Its everywhere you want to be”, which led to the brand dominating the bankcard market.

Previously, he headed up UMarketing LLC as Executive Creative Director serving a broad range of clients including Blue Cross, AMA, KaVo Dental America, Blockbuster Music, MicroTek, and Diners Club International, Chase, US Bank, BMO Harris Bank.